HBR Guide to Dealing with Conflict

Learn to assess workplace conflict, manage your emotions, and move on productively. This guide helps you understand why disagreements arise, recognize your own conflict style, and choose effective strategies for addressing them. It offers practical advice for preparing and conducting difficult conversations, managing emotions, and developing resolutions that improve both your work and relationships.

Why You Should Read?

• Identify the most common sources of conflict in the workplace and understand your typical response to disagreements.
• Explore various approaches to addressing conflict and learn which strategies work best for different scenarios.
• Prepare for and engage in difficult conversations with confidence, managing both your emotions and your counterpart's.
• Develop mutually agreeable resolutions and know when it is best to walk away from unproductive disputes.

About the Author

Amy Gallo is a contributing editor at Harvard Business Review and the author of several books on workplace communication and conflict. She writes and speaks frequently on topics such as difficult conversations, feedback, and interpersonal dynamics at work. Her practical insights draw on extensive research and interviews with experts, helping professionals navigate challenging situations with greater skill and confidence.