{"product_id":"unreasonable-hospitality-1","title":"Unreasonable Hospitality","description":"\u003cp\u003eThe book tells how Will Guidara took charge of Eleven Madison Park, a struggling two-star brasserie in New York City, when he was twenty-six. As the book tells it, the restaurant was named the best in the world eleven years later. The change came through what the book calls unreasonable hospitality: reinventing the place, making the kitchen and the dining room true partners, and going far beyond what guests expect. It also covers leading a team, from giving praise and criticism to helping every employee think like an owner, and argues that any business can be a hospitality business.\u003c\/p\u003e\u003ch4\u003eWhy You Should Read?\u003c\/h4\u003e\u003cul\u003e\n\u003cli\u003eDiscover why the book says any business can be a hospitality business and offer extraordinary experiences.\u003c\/li\u003e\n\u003cli\u003eEnjoy stories of guest surprises, such as a sand-filled private dining room for a couple whose holiday was cancelled.\u003c\/li\u003e\n\u003cli\u003eLearn how to give praise and criticism with intention, and why giving more often solves tough business problems.\u003c\/li\u003e\n\u003cli\u003eUnderstand why the book says real magic happens when every employee starts thinking like an owner.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch4\u003eAbout the Author\u003c\/h4\u003e\u003cp\u003e\u003cstrong\u003eWill Guidara\u003c\/strong\u003e was born in 1979 and is an American restaurateur who works from New York City. Together with chef Daniel Humm, he co-owned Make It Nice, a hospitality group begun in 2011. The group's venues include Eleven Madison Park, NoMad New York, NoMad Los Angeles, NoMad Las Vegas, NoMad Bar and Made Nice.\u003c\/p\u003e","brand":"Penguin Books","offers":[{"title":"Default Title","offer_id":71581203005693,"sku":null,"price":1278.0,"currency_code":"NPR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0484\/4145\/8840\/files\/9781529146837-bcd96150a057dc1a.jpg?v=1792162162","url":"https:\/\/biblionepal.com\/products\/unreasonable-hospitality-1","provider":"BIBLIONEPAL","version":"1.0","type":"link"}